Purchase Policy

Last updated: November 05, 2021

Return

You have 14 days to return the product if for any reason you will change your mind. The product can be returned and a refund will be provided only if the product is still in the same condition it was shipped, including the packaging. We reserve the possibility to not accept a return. In case of a return, shipment costs are handled by the customer. If the returned goods will be accepted the 85% of the product price will be refunded.


Cancellation

If the payment has already been provided no cancellation request can be taken into consideration. If the payment is not provided a request for cancellation can be taken into consideration for special cases (purchase errors and similar). We reserve the right to cancel an order without any specific reason; in that case, a full refund will be provided.

 

Warranty

Any kind of warranty or guarantee is provided only to the client who purchased the product/bike. Warranty or guarantee cannot be transferable and is not valid/provided in any circumstance if the item/product is not owned by the main/first and billed customers.

Shipment

If your address is not in Switzerland additional VAT costs may occur according to your country regulations. Items are shipped and delivered in 3-10 days if the product is in stock in Switzerland; 25 to 30 days if the product is not in stock in Switzerland. In this case, the product will be shipped directly from our supplier. Shipment from an overseas supplier might have different packaging than expected. We avoid double packaging to reduce wasting. Additionally, all the order submitted after 10th of July may be delayed due to vacations until the 10th September. 

Product images

Product images are indicative and small variations from the photo can happen.

Data protection

We respect the privacy of our customers and will treat your personal data confidentially and in good faith. By placing the order at stdistribution.ch, you give your consent that your data may be used within stdistribution.ch as follows:

When you contact us for the first time, the data is collected in the form of personal information such as surname, first name, address and email for business purposes and for marketing purposes.
Personal data of customers will not be passed on to third parties - with the exception of corresponding legal obligations and the transfer of data required for order processing. It is ensured that the data will not be used by third parties beyond the specific customer order without the consent of the customer.

Your payments by credit card, Postcard and Paypal are transmitted SSL-encrypted.

Contact Us

If you have any questions, You can contact us: